Shipping Policy

1. Processing Time

All orders are processed within 3-5 business days (excluding weekends and holidays) after receiving your payment. We will send you an email confirmation with tracking information once your order has been shipped.

2. International Shipping

Shipping varies depending on product to please check items before purchasing. International shipping rates and delivery times may also vary depending on the destination.

Customs and import duties may be applied to international orders when the shipment reaches its destination. Such charges are the responsibility of the recipient and vary from country to country. Please contact your local customs office for more information.

3. Shipment Confirmation and Order Tracking

Once your order has been shipped, you will receive a shipment confirmation email with the tracking number(s) for your package.

4. Lost or Stolen Packages

Nelly Store is not responsible for any lost or stolen packages. If you believe your package may be lost or stolen, please contact the carrier or your local authorities to file a claim.

5. Damages

Nelly Store is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

6. Returns and Refunds

For information on returns and refunds, please refer to our Return Policy page.

7. Contact Information

If you have any questions about our shipping policy, please contact us at wingchunnelly@gmail.com.